Privacy notice
We collect information you provide when you request a booking or contact support. Here’s how it’s used, what we protect, and how you can reach us.
Information we collect
When you submit a request, you may share details like your name, email, phone number, preferred date, traveler count, and any notes about your needs.
- Contact details for follow-up and booking guidance
- Trip details to assess availability and plan logistics
- Message content to support special requests
How we use it
We use your information to respond to your inquiry and keep your booking details accurate.
- To reply to requests and confirm next steps
- To provide pickup and scheduling information
- To manage customer support and accessibility coordination
Your choices
You can update or ask questions about your request by contacting support. If you no longer want to receive booking-related emails, let us know.
- Opt out of non-essential emails when available
- Request corrections to your submitted details
- Ask us what information we have connected to your request
Security & retention
We take reasonable steps to protect submitted information and keep it only as long as needed to respond to requests and support accounting and service delivery.
- Access is limited to those who need it to help you
- We review and improve our processes over time
- We follow applicable privacy and data-handling expectations
Questions about privacy?
If you want more information or need help with your request, reach out through our support page and include “privacy” in the subject.